Embassy Sales Manager 使馆销售经理

Position Summary职位概述

Main job is to develop the hotel’s relationships with embassies, chambers, governments and international airlines. Establish and maintain good relationship with 3rd party MICE companies to drive group and events business.

使馆销售经理的主要工作是拓展酒店与坐落在北京的指定区域的各国航空公司，使馆，商会还有各国政府的关系。与第三方会议会展公司建立并维护良好关系，从而带动团队及宴会生意。

• Responsible in achieving the rooms, banquet and catering sales objectives of his/her markets and business segments.

用我们的住房服务，宴会和外卖服务为客户完成他们的商务需求。

• Represents and promotes the hotel by maintaining constant contact with the market and the customer base of his/her responsibility through Customer Relationship Management.

站在客户的利益与需求角度上保持与客户的联系以维持长久的关系发展酒店的业务。

• Maintains and updates sales records manually and electronically as required.

按要求用电脑或手写更新、续写销售报告。

• Constant customer contact directed towards existing customers and potential customers. Minimum of 20 weekly face to face appointments are required to establish contacts and accounts portfolio with an annual target of 150 producers of which the top 20 accounts are to be major producers for the Hilton Beijing generating accommodation bookings, conferences and meetings.

与现有的客户和潜在客户保持联系，每周需要至少约见20位客户建立联系和合作关系， 每年要有150个客户，其中前20个应该成为为北京希尔顿产生主要的住宿预订，会议和活动的客户。

• Develop new third-party MICE and Events customers and establish information database through market research and development and make sure keep the database update.

通过市场调研及开发，拓展新的第三方会奖客户，并建立信息库，实时更新。

• Cooperate with Events team to drive more C&E revenue

与宴会销售合作配合，创建更多宴会收入

• Implement and maintain selling procedures in room sales.

实施和遵守客房销售过程

• Update promptly Delphi and OnQ systems account profile of management of accounts and ensure information is extracted from clients in order to set a clear strategy account management.

及时更新Delphi和 OnQ 的系统，管理文件，确保客户信息的摘录，以便更好的确定市场政策。

• Submit written proposals and agreements for both accommodation and conference space as requested by the client and ensure sales are closed. Once sales are closed all necessary information must be accurately passed to operations for quality delivery of the services sold.

根据客户的需求为客户提供住宿或者会议的报价货合同，保证销售的完成。一旦完成，所有必需的信息必须准确地传递给运营部门，保证服务质量。

• Liaise with the HWS offices in reference to bookings/leads and rates requested for accounts covered in the portfolio.

与HWS关于客户的预定和询问价格保持沟通联系。

• Identifies and handles sales leads for rooms and events effectively and efficiently (within 24 hours).

有效处理住房或活动的销售（24小时内）。

• Represents the hotel and participates in domestic and international sales activities, including chamber events and night working events

代表酒店参加国内和国际的销售活动，以及商会组织的晚间会议活动

• Creative contribution to product and sales development.

为产品销售和发展作贡献。

• Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.

履行客户关系中的职责，通过与客户会见实现销售目标。

• During sales calls, carries out “cross selling”.

通过销售电话，实现口头销售。

• Monitors and reports on market and competition within own market segment.

控制市场，在自己的市场范围内有效竞争。

• Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time.

准备和更新客户管理报告，确保后续的工作及时进行。

• Actively distributes product information and creates awareness within his area of responsibility.

即使分配产品信息，培养责任意识。

• Participates in planning and realization of sales campaigns together with Director of Sales.

与销售总监共同参与计划和实施销售活动。

• Actively participates and reports/shares activities with the team during sales meetings.

在销售会议上与团队共同分析销售活动报告。

• Assists in planning and coordinating sales activities and events.

协助计划和协调销售活动及宴会。

• Assists in coordinating the development of all promotional material.

协助整理所有促销材料。

• Manages account base and maintains all customer information up to date.

处理部门账目，建立客户信息。

• Provides ongoing advice and support to staff under his/her supervision.

提供及时的建议，协助员工理解管理。

• Undertakes tasks as and when requested to fulfil the marketing and sales objectives of hotel.

完成工作任务，更好的满足酒店的市场和销售需要。

• Assess the physical requirements of the proposed function and reserve an appropriate venue for the client in Delphi. Discuss with clients and finalize all arrangements.

为客户需要客观评估，建议并在系统确定合适的场地， 与客户协商确定最后的安排。

• To liaise with Operation Department prior to function, issue instructions for functions to all related departments via the Event Order.

与运营部门联系， 向相部门分发会议预定单。

• Abides by the Hilton Employee Handbook.

遵守希尔顿员工守则。

• Abides by both the hotel and Hilton policies and procedures.

遵守酒店及希尔顿的政策及程序。

• Analyses, evaluates and improves personal performance on a continual basis.

分析，评估，提高个人业绩。

• Carries out other tasks as directed by the Director of Sales.

完成销售总监直接分配的任务。

• Does any special assignment as assigned by the Director of Sales.

任何其他销售总监指派的工作。

• Be familiar with and follow the requirements of the head of department and CD.

熟悉并遵守部门总监/经理和商务发展总监的要求。

• Understand the contents of team member Handbook, Policy and Procedures and comply with the requirements of that.

了解员工手册、政策与规程的内容，并遵守相关要求。

Interested applicants please submit your detailed CV to Oliver Schwartz Oliver.Schwartz@Hilton.com before 16 July, 2021.